Help & FAQ

Frequently Asked Questions

Orders

Simply browse our collections, select your size, and click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.
We process orders quickly, so changes may not always be possible. Please contact us as soon as possible at support@casa-limon.store and we'll do our best to help.
You'll receive a confirmation email with your order details shortly after placing your order. Please check your spam folder if you don't see it.

Shipping

We currently ship Australia-wide and to select international destinations. Shipping availability and rates are calculated at checkout.
Standard delivery within Australia typically takes 5–10 business days. International orders may take 10–20 business days depending on your location.
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking number. Use this to follow your parcel's journey.

Returns & Exchanges

We accept returns within 14 days of delivery for items that are unworn, unwashed, and in their original condition with tags attached. Sale items are final sale and cannot be returned.
Email us at support@casa-limon.store with your order number and reason for return. We'll guide you through the process.
Yes. If you'd like a different size or style, please reach out to us and we'll arrange an exchange subject to availability.

Payments

We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout experience.
Absolutely. All transactions are processed through Shopify's secure payment gateway with SSL encryption to keep your information safe.

Products & Sizing

Each product page includes a size guide to help you find the perfect fit. If you're between sizes, we generally recommend sizing up for a relaxed fit.
Our pieces are designed with a relaxed Mediterranean fit. We recommend checking the size guide on each product page for the best guidance.

Contact Us

We'd love to hear from you. Reach out to our team at support@casa-limon.store and we'll get back to you as soon as possible.